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Frequently Asked Questions

  • What is your Ocado Price Promise?

    Every time you place an order, we check the com...

  • What is Smart Pass and what are the benefits?

    Do you want to make big savings on regular Ocad...

  • How to edit an Ocado order from our app

    We all know the feeling of arriving home from t...

  • What happens if something I've ordered has to be substituted?

    We always aim to get your shop to you exactly a...

  • What is Ocado Reserved?

    Ocado Reserved is a free service that allows yo...

  • How much does delivery cost?

    Our delivery charges range from 99p to £6.99 de...

  • What are your opening times over Easter?

    Day   Delivery slots start Delivery slots en...

  • How do I request a refund?

    We always aim to deliver your shop in perfect c...

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