How can we help?
Frequently Asked Questions
- What is Smart Pass and what are the benefits?
- What Smart Pass schemes are available?
- How to edit an Ocado order from your computer
- How to edit an Ocado order from our app
- Where can I find the details of my order?
- How do I cancel an order?
- What is Ocado Reserved?
- How can I check if you deliver to my area?
- How much does delivery cost?
- Where is my delivery?
- When will you charge me for my shopping?
- How do I request a refund?
- What is your returns policy for non-perishable products?
- Why can’t I see any frozen items available to add to my basket?
- What is your Bag Recycle Bonus?
- How can I contact you?