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Frequently Asked Questions

  • What are New Low Prices?

    We've reduced the price on lots of products, to...

  • What is Price Lock?

    We're locking in great prices on a long list of...

  • What is Smart Pass and what are the benefits?

    Do you want to make big savings on regular Ocad...

  • How to edit an Ocado order from our app

    We all know the feeling of arriving home from t...

  • What happens if something I've ordered has to be substituted?

    We always aim to get your shop to you exactly a...

  • What is Ocado Reserved?

    Ocado Reserved is a free service that allows yo...

  • How much does delivery cost?

    Our delivery charges range from £0 to £6.99 dep...

  • How do I request a refund?

    We always aim to deliver your shop in perfect c...

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