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Frequently Asked Questions

• What is your Ocado Price Promise?

  Every time you place an order, we check the com...

• What is Price Lock?

  We're locking in great prices on a long list of...

• What is Smart Pass and what are the benefits?

  Do you want to make big savings on regular Ocad...

• How to edit an Ocado order from our app

  We all know the feeling of arriving home from t...

• What happens if something I've ordered has to be substituted?

  We always aim to get your shop to you exactly a...

• What is Ocado Reserved?

  Ocado Reserved is a free service that allows yo...

• How much does delivery cost?

  Our delivery charges range from 99p to £6.99 de...

• How do I request a refund?

  We always aim to deliver your shop in perfect c...