How can we help?

Frequently Asked Questions

• What is Smart Pass and what are the benefits?

  Do you want to make big savings on regular Ocad...

• How to edit an Ocado order from our app

  We all know the feeling of arriving home from t...

• What happens if something I've ordered has to be substituted?

  We always aim to get your shop to you exactly a...

• What is Ocado Reserved?

  Ocado Reserved is a free service that allows yo...

• How much does delivery cost?

  Our delivery charges range from £0 to £6.99 dep...

• When will you let me know I can book a Christmas slot?

  We know your Christmas shop is really important...

• How do I request a refund?

  We always aim to deliver your shop in perfect c...

• What is your Bag Recycle Bonus?

  New government guidelines mean that carrier bag...