Product recalls

In the event that we have to recall a product where we know you have bought, you will be phoned or emailed by a member of our customer service team.

Customer notice

Customer safety is really important to Ocado and we take all issues regarding the production of foods that we sell extremely seriously.


On behalf of M&S, we are taking the precautionary action of highlighting that four fresh cooked M&S poultry products that are past their use-by date, but may be in customers' freezers, if you believe you have one of these products from the dates provided in the following PDF, please contact the Ocado Customer Service Team. See more information here.

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