Yes. All your account details, including past orders, Favourites, payment details and subscriptions will be moved over to our new website and app. If for some reason you log on and think something is missing, head to our Get in touch page, where you can contact us by email, WhatsApp, chat or phone. Our Customer Service team will be more than happy to help.
For anyone being transferred on a day they are having a delivery, you won't see your order updates as you normally would but, don't worry, we've got that covered. We'll arrive with your shopping as usual. As your current order is still being delivered by our existing website, it will show on your account the day after your order has been delivered – when we've finished copying your order info over to the new website and app.
Also, it's always useful to have a mobile number attached to your account so your driver can get in touch if they need to. Just head to My Ocado > Account settings > Account details and make sure the phone number you have saved is a mobile number. If you're using the app, simply tap the More icon in the main navigation bar then tap Account settings > Account details.