I’m self-isolating. Can you still deliver to me?

Yes, we can, but with certain restrictions in place. 

It’s essential you notify us of your situation by leaving a clear message in your driver notes as you check out your order. Please also leave a note on your front door stating you’re in self-isolation.

To reduce the risk of inadvertently contracting or spreading the infection, drivers will not interact with you directly when they deliver. We ask that you remain inside your home. Our drivers will leave your shopping on your doorstep and will call you on the phone once the delivery has been made. If you live in a flat, please note that we’ll still try to deliver outside the front door of your flat, but our drivers may call you to ask if they can drop your shopping outside your building instead.

As our drivers can’t carry out any Challenge 25 checks, we won’t be delivering any age-restricted items while you’re in isolation. 

Unfortunately, since there won’t be a chance for you to return any substituted products on the doorstep, any substitutes will have to be accepted. After your shopping has been delivered, you’ll be able to request a refund on any substitutes you did not want – just follow the usual refund process. Equally, we will be unable to accept used bags back for recycling from any customers that are self-isolating.

NOTE: please make sure your contact details, particularly your telephone number, are up to date in your Account Settings. Your driver will need a number to reach you on.

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