You can still reject substitutions at the door. The only difference, for now, is that your driver will first ask if you’re happy with them and, if not, will take back the substitutions before you pick up the shopping. Unfortunately, they can’t take back any substitutions you’ve already touched. After your shopping has been delivered, you can request a refund on any substitutes you don’t want in the My Orders section of the website. Simply select Incorrect Substitution as your reason and we'll refund in full.