What is the Ocado Fresh+ Promise?

We promise your fresh food will be delivered straight to your door with no supermarket detour. That means it arrives as deliciously fresh as you’d expect, and then some.

As you shop, you’ll see a DAYS+ icon on all fresh products. This icon tells you how many days (at least) each product will be at its best after your delivery day. For instance, 3 DAYS+ means your product will remain fresh for at least three more days after it’s been delivered.

It’s best to book your delivery slot before adding items to your trolley, as this will show you the most accurate product information for your delivery.

Of course, we do our best to meet the product freshness specified on the website, but if you're not 100% happy with something you’ve ordered, you can sort a no-quibbles refund if you contact us online or through the app within 7 days of your delivery.

Simply select the 'Request refund' link from the Orders page and follow the instructions. 

Find more information about our Fresh+ Promise here.

If you need help or advice on a product, please get in contact with us here.

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