What is your Life Guarantee?

Ocado has developed a unique system to help its customers choose products with sufficient product life by guaranteeing to deliver goods with a certain number of day's life.

This is done by showing, on the website, the specified number of days until the expiry of the period indicated by the 'use by' or 'best by' date stamped on the product.

We do our best to meet the product life specified on the website, but there may be a small number of exceptions within the millions of products supplied each week. Of course, we'll promptly and fully refund the price of any goods that do not meet your satisfaction if you notify us within the time period set out in our Purchase Terms.

This applies also to any products that do not meet the amount of guaranteed shelf life, and you won't need to show any other fact to demonstrate that you are not satisfied with their condition.

For full information, see our Terms & Conditions.

If you need help or advice on a product, please contact us by filling in our Contact Us form or starting a chat on the tab on the right.

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