The payment for my last order has failed

You can log into your account and re-submit the payment by following the below steps:

  1. When you log in you’ll be greeted with a message advising your payment has been unsuccessful.
  2. Click ‘Update payment details’.
  3. You’ll see a screen to choose which payment method you’d like to use.
  4. Choose your card or PayPal account (or add a new method), then click ‘Submit’.
  5. We’ll now try to take payment again, which can take 24 hours to process.

Please note: adding a new payment method to your ‘Stored payment details’ won’t automatically clear the outstanding payment, so please use the method above. If you need any help with this please don’t hesitate to give us a call on 0345 656 1234.

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