The payment has failed for my Smart Pass

You can log into your account and re-submit the payment by following the below steps:

  1. When you log in you’ll be greeted with a message advising your payment has been unsuccessful.
  2. Click ‘Update payment details’.
  3. You’ll see a screen to choose which payment method you’d like to use.
  4. Choose your card or PayPal account (or add a new method), then click ‘Submit’.
  5. We’ll now try to take payment again, which can take 24 hours to process.

Please note: adding a new payment method to your ‘Stored payment details’ won’t automatically clear the outstanding payment, so please use the method above.

Still having trouble? Please get in contact with us, here. 

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