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Frequently Asked Questions
M&S ▸

Is the joint venture with M&S going to be countrywide or just certain areas?

It will be available in all our delivery areas.

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When will I be able to shop for M&S products?
What happens to orders due on the 1st September that are created in August? Will they be Waitrose or M&S products?
Why am I seeing out of stock items?
Why can some customers shop for M&S products and I can’t?
Why can’t Ocado keep Waitrose and M&S at the same time?
What is the final date that Waitrose Own Brand products can be purchased?
What will happen to the Waitrose items in my Favourites, Regulars, and Lists orders?
Will you replace all the Waitrose items in my Favourites or Shopping Lists with M&S equivalents?
Can we save our Favourites, including all Waitrose products, before you delete all our Waitrose Favourites?
For products that match between M&S and Waitrose, will the allergen information match?

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