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Frequently Asked Questions
M&S ▸

Is the joint venture with M&S going to be countrywide or just certain areas?

It will be available in all our delivery areas.

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Why can’t Ocado keep Waitrose and M&S at the same time?
Will you replace all the Waitrose items in my Favourites or Shopping Lists with M&S equivalents?
Can we save our Favourites, including all Waitrose products, before you delete all our Waitrose Favourites?
For products that match between M&S and Waitrose, will the allergen information match?
What will happen to the Waitrose items in my Reserved orders?
What happens if my Reserved order is under £40?
What products will I no longer be able to buy from Ocado?
I’ll miss the Waitrose and Waitrose Essential lines. Will these be replaced?
I thought M&S had a smaller range, with a focus on ready meals and convenience food. Will I be able to do a full shop?
Will the new range mean my weekly shop will cost more?

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