What happens if I miss a delivery?

If you’re not at home when your delivery arrives, your driver will try to call you on the contact number you provided. With permission, we will ask you to suggest a safe place where they can leave the bags with your items. We’ll then send an email to confirm that your shop has been delivered. 

Please note: Once delivered to your designated safe place, Ocado cannot be held responsible for the delivery left unattended. As your order will be left unattended, we will have to remove any age-restricted items and you will not be charged for these. 

If we cannot contact you, your order will be cancelled and you will be charged for the cost of perishables in your order or a fixed cancellation fee of £10 if your shop doesn’t include any perishable goods. 

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