What happens if I miss a delivery?

If you're not at home when your delivery arrives, your driver will try to reach you by phone. If they fail to get hold of you, they'll leave a card letting you know what time they arrived, and asking you to contact us on 0345 656 1234 or the number provided on the card. Always make sure you contact us straight away.

If you do miss a delivery, we cannot guarantee that the driver will be able to return with your order on the same day.

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