What is your returns policy for non-perishable products?

If you've changed your mind about a non-perishable item, you have up to 14 days after your delivery to contact us for a refund. Send an email to ocado@ocado.com, start a live chat, or give us a call on 0345 656 1234. We'll go through your options with you and arrange for your refund and return.

All we ask is that you return products in a re-saleable condition, with their original packaging and tags (if applicable). This means that if a product is sealed or has a hygiene seal, we ask that you do not remove this seal until you're sure you're keeping the item. When we get the item back from you will process your refund within 14 days.

While we don't offer exchanges, you're more than welcome to reorder any refunded item on your next Ocado shop.

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