Get a refund for items that don’t meet our freshness and quality guarantee or are damaged or spilled.
You can request a refund quickly and easily if you discover that there's a product if:
- It doesn’t meet our guarantees to deliver products in good quality and with the life we promised when you purchased it
- You discover that there's something wrong with the product, such as a fault, damage or it's not as described.
If you've received an order in the last 7 days, simply select the 'Request refund' link from the Orders page and follow the instructions.
If more than 7 days have passed and you don't see the 'Request refund' link, please fill in our Contact Us form. This will allow us to prioritise your query and deal with it as quickly as possible.
Regardless of the reason you use for requesting a refund, we always get feedback about all product issues and use that to continually improve our products and services.
As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described. Our refund policy does not affect your legal rights. Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations. For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice. You can also refer to the Which? website.
Our freshness and life guarantee
When you have a booked delivery slot, we show our guaranteed life for any perishable product. You will see this displayed just below the product image.
Returns for perishable items
Unless there's something wrong with the item, unfortunately, we can't offer a refund for any perishable items you change your mind about after your delivery.
Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations.