What is your returns policy for perishable products?

Coronavirus: please see this page for an update to our delivery process. Until further notice we are not taking back returns.


If there are any perishable items in your delivery that you're not happy with, you can either hand them back to your driver – who'll take them off your bill – or send us an email at ocado@ocado.com, start a live chat, or give us a call on 0345 656 1234 to discuss your options.

Unless there's something wrong with the item, unfortunately we can't offer a refund for any perishable items you change your mind about after your delivery.

Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations.

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