How can I get a refund for missing items?

If you've received an order in the last 48 hours, you can request a refund through our website or app. Simply select the 'Request refund' link from the Orders page and follow the instructions.

If more than 48 hours have passed and you don't see the 'Request refund' link, please email us at ocado@ocado.comstart a live chat, or call us on 0345 656 1234; we'll be happy to help go through your refund options with you.

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