How do I change an order or delivery?

Changing the items you’ve ordered or your delivery slot

Making changes to an order is easy. Using our website or app, find the order you want to change, then 'Edit' the order to make changes. You can add or remove products, and even change the delivery slot.

Please remember to check out again once you've finished editing. If you don't, the changes you made to your order won't be saved.

You can edit an order as many times as you like until its 'cut-off time', which is usually the day/evening before the delivery is due.

To check the cut-off time for your order, go to the home screen on our website or app. We'll also send you a cut-off time reminder email and text message for upcoming orders (unless the order is placed or edited the day before).

 

Cancelling a delivery

On our website or app, go to Orders. Find the order you wish to cancel, and select 'Cancel order'.

You can edit or cancel orders right up to their cut-off time, which is usually the day before the delivery is due. If you need to cancel an order after its cut-off time, please speak to us on live chat or gives us a call. This will allow us to prioritise your query and deal with it as quickly as possible.

Please note: if you cancel after the cut-off time, you may be charged for the perishable items in your order.

As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described. Our refund policy does not affect your legal rights. Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations. For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice. You can also refer to the Which? website.

 

Not going to be in, or need to leave a delivery note for your driver?

You can add delivery notes on your account in the address book here, or when you check out your order. If your delivery's due today and you know you're not going to be in, just give us a call on 0345 656 1234 and we can try to help. We may be able to leave your shopping in a safe place, but please be aware that we cannot leave age-restricted items unattended.

 

Change the delivery address of an order

Unfortunately, you can't change the delivery address of an order that's been placed as our availability is based on local routes. You can cancel this order and place a new one to the new address.

 

Still having trouble?

Ask one of our Advisors for help on Live Chat, give us a call on 0345 656 1234 or fill out our Contact us form.

Open 5:30am - midnight, 7 days a week.

Was this article helpful?
174 out of 354 found this helpful