Changing or editing the items you’ve ordered or your delivery slot
Making changes to an existing order is easy.
On our website:
- Find the order you want to change by clicking on My Orders, then click 'Edit' on the order. You can add products by shopping as usual or remove products by going to 'View trolley'. You can also change the delivery slot.
- If you’d already placed items into your trolley, when you click 'Edit' you'll be asked if you want to add those items to the existing order or leave them in the trolley for a new order.
On our app:
- You can find the order you want to change on the homepage. Tap the order and then select 'Edit order'.
- Alternatively you can find the products you want to add, and tap 'One Click” to add them to your trolley right away
Remember to check out again once you've finished editing. If you don't, the changes you made to your order won't be saved.
You can edit an order as many times as you like until its cut-off time.
For orders from Thursday 5th November onwards, you’ll have until 11pm, two nights' prior to your delivery, to make any changes to your order.
Not going to be in, or need to leave a delivery note for your driver?
You can add delivery notes on your account in the address book here, or when you check out your order. If your delivery's due today and you know you're not going to be in, just give us a call on 0345 656 1234 and we can try to help. We may be able to leave your shopping in a safe place, but please be aware that we cannot leave age-restricted items unattended.
Change the delivery address of an order
Unfortunately, you can't change the delivery address of an order that's been placed as our availability is based on local routes. You can cancel this order and place a new one to the new address.
To find out how to cancel your order, click here.
Still having trouble?
Ask one of our Advisors for help on Live Chat, give us a call on 0345 656 1234 or fill out our Contact us form.
Open 5:30am – midnight, 7 days a week.