How do I cancel an order?

Update: during this time of extremely high demand, we may bring forward the cut-off time for your order. If you have placed an order, we recommend editing it as early as possible to avoid any issues.

 

On our website or app, go to Orders. Find the order you wish to cancel, and select 'Cancel order'.

You can edit or cancel orders right up to their cut-off time, which is usually the day before the delivery is due. If you need to cancel an order after its cut-off time, please fill in our contact form here. This will allow us to prioritise your query and deal with it as quickly as possible.

Please note: if you cancel after the cut-off time, you may be charged for the perishable items in your order.

As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described. Our refund policy does not affect your legal rights. Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations. For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice. You can also refer to the Which? website.

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