How do I cancel an order?

On our website or app, go to Orders. Find the order you wish to cancel, and select 'Cancel order'.

You can edit or cancel orders right up to their cut-off time, which is usually the day before the delivery is due. If you need to cancel an order after its cut-off time, please send us an email at ocado@ocado.com, start a live chat, or give us a call on 0345 656 1234.

Please note: if you cancel after the cut-off time, you may be charged for the perishable items in your order.

As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described. Our refund policy does not affect your legal rights. Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations. For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice. You can also refer to the Which? website.

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