What happens if you substitute an item that's on special offer?

We'll always let you know in advance if there are any substitutions in your order and clearly state that you may reject any substitute item and we will refund the amount charged. We also have strict measures in place to ensure that all substitutions are reasonable and fair, and that the price the customer pays is amended accordingly. 

However, if the original item you ordered was on special offer, we'll apply that same offer to the cost of the substitution (even if that product is not on offer) - that way, you still get to enjoy the discount!

Please note: all our special offers are subject to availability.

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