Help with Passwords

Forgotten Password:

When you try to log in, select the 'Forgotten your password?' link. Follow the instructions and we'll email you a secure link so you can reset your password.

Note: AOL users may have emails blocked, so if you don't receive anything from us, please fill in our Contact Us form. This will allow us to prioritise your query and deal with it as quickly as possible. Please be advised we are dealing with a high influx of queries at the moment but will aim to reply to you as soon as we can.

 

Changing your password:

After logging in, go to 'Account Settings' under 'My Ocado', and click on 'Login Details'. Here you can change your email address, password or linked accounts (Facebook, Paypal and Apple Pay).

 
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