What is your returns policy if there's something wrong with the product?

If you discover that there's something wrong with the product, such as a fault, damage or it's not as described, you have a couple of options to get a refund.

If you've received an order in the last 7 days, you can request a refund through our website or app. Simply select the 'Request refund' link from the Orders page and follow the instructions.

If more than 7 days have passed and you don't see the 'Request refund' link, please fill in our Contact Us form. This will allow us to prioritise your query and deal with it as quickly as possible. Please be advised we are dealing with a high influx of queries at the moment but will aim to reply to you as soon as we can.

As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described. Our refund policy does not affect your legal rights. Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations. For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice. You can also refer to the Which? website.

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