What is your returns policy if there's something wrong with the product?

If you discover that there's something wrong with the product, such as a fault, damage or it's not as described, you have a couple of options to get a refund.

If you've received an order in the last 48 hours, you can request a refund through our website or app. Simply select the 'Request refund' link from the Orders page and follow the instructions.

If more than 48 hours have passed and you don't see the 'Request refund' link, please email us at ocado@ocado.com, start a live chat, or give us a call on 0345 656 1234; we'll be happy to help go through your refund options with you.

As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described. Our refund policy does not affect your legal rights. Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations. For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice. You can also refer to the Which? website.

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