Why didn’t I receive my usual reminder today?

There could be a few reasons why you didn’t get a reminder.

You won’t get a cut-off reminder if you opted for a next-day delivery slot – we only send out reminders for orders placed more than one day in advance.

We also promise not to send reminders between 10pm and 8am (we don’t want to wake you!). So, if your delivery slot was before 8am, you wouldn’t have received an SMS.

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