We always aim to deliver your shop within your hour time slot. Late deliveries are unusual for us and we’re always working on ways to minimise them even more.
Check the delivery status of your order
You can check the estimated time of arrival of your delivery on the homepage when you’ve logged in.
You’ll see your order status in a yellow box. This will provide an estimation of whether we are running on time or think we might be late.
Get notifications about your delivery
We’ll text you to let you know that your delivery is on its way. Make sure you’ve opted in to receive texts here, and if you download our App, you'll receive push notifications when we’re outside your property.
If we’re running late
If our van is running late when it leaves our warehouse we’ll text you to let you know. We do our best to make up the time on our route to minimise any delays.
However, unforeseen operational issues may sometimes cause drivers to get held up on the route. If this happens, your driver will do their best to let you know that they are running late.
You can check the estimated time of arrival of your delivery on our homepage when you’ve logged in. If it looks like this isn’t right or you need further assistance please get in contact with us. We’d be happy to help!