Where is my delivery?

Check delivery status of your order

You can check the estimated time of arrival of your delivery on the homepage when you’ve logged in.

You’ll see your order status in a yellow box. This will provide an estimation of whether we are running on time or think we might be late.

 

Get notifications about your delivery

We’ll text you to let you know that your delivery is on its way. Make sure you’ve opted in to receive texts here, and soon, if you download our App, you'll receive push notifications when we’re outside your property.

 

If we’re running late

If our van is running late when it leaves our warehouse, we’ll also text you to let you know. We do our best to make up the time on our route to minimise any delays.

However, sometimes traffic means our drivers leave on time, but get held up on the route. If this happens, your driver will do their best to let you know that they are running late.

You can check the estimated time of arrival of your delivery on our homepage when you’ve logged in. 

 

Not going to be in, or need to leave a delivery note for your driver?

You can add delivery notes on your account in the address book here, or when you check out your order. If your delivery's due today and you know you're not going to be in, just give us a call on 0345 656 1234 and we can try to help. We may be able to leave your shopping in a safe place, but please be aware that we cannot leave age-restricted items unattended.

 

Still having trouble?

Ask one of our Advisors for help on Live Chat (see the link on the right hand side of the page) or give us a call on 0345 656 1234

Open 5:30am - midnight, 7 days a week.

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