We’re sorry that you are not experiencing the level of service and value you normally get from your Smart Pass membership.
We are happy to refund your account for the previous month if:
- you did not receive a delivery in the previous month.
- you pay more than £5.99 a month for your Smart Pass and had one or no deliveries in the previous month.
We’ll refund a prorated amount if you pay your fee on an annual or biannual basis. Alternatively, you can donate your refund to one of our food bank charity partners. On our Contact form, please select 'About Smart Pass' then 'I'd like a Smart Pass Refund'.
We will do our best to process your refund request as quickly as possible; however, please note that this may take up to 14 days to process. We kindly ask for your patience whilst we deal with extraordinary volumes of inbound messages at this time.
We will honour this refund process for future months.
If you’d like to upgrade or cancel your Smart Pass, please fill in the same form. We’ll process your request as quickly as possible. Please remember, if you do cancel your Smart Pass you will need to pay for individual deliveries.