When I add something by voice, how do you choose the product?

We select products based on what is saved in your Favourites. For example: when you ask for milk, if a semi-skimmed two-pinter is your Favourite, that’s what we’ll add.

If you have more than one Favourite milk, we’ll add your ‘top Favourite’, which is usually the Favourite you’ve bought most frequently.

If you ask for something that you haven’t bought before, so you have no Favourites, we’ll add the product that’s most popular with other shoppers.

Of course, if you’re not happy with the product we add, simply say “Suggest another” or “Remove”.

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