I’m a Smart Pass customer but I can’t see any slots available to book

We’re working round the clock to increase our capacity and, whenever possible, constantly release new slots. If you don’t see any available when you first log in then please check back later. On some occasions, such as when the Government announces a change in lockdown restrictions, slots can get booked up faster than usual. When this happens, you’re more likely to find a slot if you book a bit further in advance. We recommend doing this so you don't miss out.

If you would like to upgrade, change or cancel your Smart Pass, you’ll need to go to the Contact Us form. From the drop down menu, select ‘About Smart Pass’. Then select either ‘I’d like to change my Smart Pass membership’ or ‘I’d like to cancel my Smart Pass’. 

Please remember, if you do cancel your Smart Pass you will need to pay for individual deliveries. For more information about the Smart Pass membership options available, please see our additional FAQ page here.

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