Why do I get a 'failed' message when I try to log in?

You may be entering an incorrect email address. Take a look back through your emails to see what email address you used to register with us.

If you’ve forgotten your password, then head here and we’ll send you an email with a link to reset it. If you don’t receive this email from us, and you’ve checked your spam/junk folders, then start a Live Chat with us.

If you’re logging in through your Facebook or a PayPal account, make sure you’re using the correct details for those accounts, especially if you’ve changed them recently

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