What happens if my delivery is late?

If we know about the delay early enough then we’ll send you a text to let you know. Plus, your driver will keep you informed when they can – when they’re not driving, of course. If there are any issues, you can send us an email at ocado@ocado.com, start a live chat, or give us a call on 0345 656 1234 and our Customer Service team will do their best to help.

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