How do I reject substitutions?

We always aim to get your shop to you exactly as you've ordered it. On the odd occasion this doesn't happen we try to match anything that's out of stock with the closest item possible. We'll send out a receipt email and SMS (if you're opted in) before your delivery time with any substitutions included.

If you don't want any of the substitutions offered, please let your friendly Ocado driver know, they'll take the item back and you will not be charged.

Was this article helpful?
143 out of 469 found this helpful