Submit a request

We aim to get back to you within 24 hours, so if your query is urgent or relates to a delivery due to arrive within the next 24 hours, we recommend that you use our chat function or give us a call for a speedier resolution. You can find our details at ocado.com/customercare

Your email address

Reason for contact

My issue is

My issue is

My issue is

My issue is

I want to update my marketing preferences

If you’re opting out of marketing communications, we’ll get this sorted behind the scenes. Just so you know, you won’t hear from us again to confirm you’re off the list.

My issue is

My issue is

My issue is

I would like to be added to a waiting list to be advised when there is better slot availability

Which Smart Pass would you like to switch to?

For more information about the different membership options, see: https://www.ocado.com/webshop/displayDeliveryPass.do

Your message

For more information about how we will use your data, please see https://www.ocado.com/webshop/scontent/privacyPolicy

First Name

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Order number (if known)