• Where is my delivery?
• Why is there a shortage of dry ice?
• How do I book a delivery?
• How do you pack my groceries?
• How do I change the delivery address of an order?
• What happens if my delivery is late?
• What happens if I'm not in for my delivery?
• I’m an Ocado customer but I can’t see any slots available to book
• What happens if I miss a delivery?
• Can I book a delivery before I've placed an order?
• Can I give driver feedback?
• If I can’t be in for my delivery slot, could my son/daughter accept my shop?
• What is a green delivery slot?
• Can I book the same delivery slot every week?
• I have a bag of shopping I didn't order
• What kind of vans do you use?
• Do you deliver internationally?
• Do you offer Click & Collect?
• I live in a flat/apartment - will you deliver to my front door?