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  1. Ocado
  2. Frequently Asked Questions
  3. Deliveries ▸

Deliveries ▸

  • How do I book a delivery?
  • How do you pack my groceries?
  • How do I change the delivery address of an order?
  • Where is my delivery?
  • What happens if my delivery is late?
  • What happens if I'm not in for my delivery?
  • What happens if I miss a delivery?
  • Can I book a delivery before I've placed an order?
  • Can I give driver feedback?
  • If I can’t be in for my delivery slot, could my son/daughter accept my shop?
  • What is a green delivery slot?
  • Can I book the same delivery slot every week?
  • I have a bag of shopping I didn't order
  • What kind of vans do you use?
  • Do you deliver internationally?
  • Do you offer Click & Collect?
  • I live in a flat/apartment - will you deliver to my front door?

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