Coronavirus (COVID-19) ▸
These Coronavirus (COVID-19) Frequently Asked Questions (FAQs) were last updated on 23 September 2020.
- When will you release more delivery slots?
- What are you doing to keep staff and customers safe from Coronavirus?
- My driver wasn’t wearing a mask during delivery – who can I raise that with?
- Someone I know can see more slots than I do – why is that?
- Delivery slots for vulnerable people: your questions answered
- I’m an Ocado customer but I can’t see any slots available to book
- I’ve never shopped with Ocado – can I register now and get a delivery slot?
- How do I get in touch with your Customer Service team?
- Is my slot safe once I’ve booked it?
- Can I still edit my order after I’ve placed it?
- How safe is my Reserved slot?
- I’m having trouble viewing available delivery slots on the slot booking calendar
- Why can’t I shop using the Ocado app?
- Why can’t Ocado simply scale up and employ more people to cope with your increased demand?
- Can I still reject substitutions?
- I’m self-isolating. Can you still deliver to me?
- Could Coronavirus be spread through the products I am buying?
- Could Coronavirus be transmitted through the food I am buying?
- How are you supporting communities such as food banks during this crisis?
- How are you supporting your colleagues during this time of crisis?
- How are you supporting small, British suppliers during this time of crisis?
- I’m a Smart Pass member but I can’t see any slots available to book