Coronavirus (COVID-19) ▸
- When will you release more delivery slots?
- Is my slot safe once I’ve booked it?
- Can I get a refund on my Smart Pass?
- How do I get in touch with your Customer Service team?
- I’m an Ocado customer, can I still get a delivery slot?
- How do I sign up to be notified when Ocado can offer me a delivery slot?
- I’ve never shopped with Ocado – can I register now?
- I’ve been given priority access to ocado.com but I can’t see any available slots
- How do I check slot availability and book new delivery slots?
- How do I know if I have been given access to delivery slots?
- I'm an Ocado customer but I don't have priority access. How can I find out if you have delivery slots available?
- I need to cancel an order coming in the next 3 days but I can’t log onto ocado.com
- Why are you prioritising some customers, can’t you serve all Ocado customers right now?
- How often can I book a delivery slot?
- Can I still edit my order after I’ve placed it?
- What is Ocado doing to support extremely vulnerable people at the moment?
- I’m an Ocado customer living in England and I’m classified by the Government as Clinically Extremely Vulnerable
- I’m an Ocado customer living in Wales and I’m classified by the Government as Clinically Extremely Vulnerable
- I’m an Ocado customer. I’m not classified by the Government as Clinically Extremely Vulnerable but somebody in my household is
- I’m not an Ocado customer but I am classified by the Government as Clinically Extremely Vulnerable
- I think I am vulnerable but I am not on the Government’s shield list
- I'm on the Government's Clinically Extremely Vulnerable list but I don't need priority access to Ocado
- Why do I still have to queue if I’ve been given priority access?
- What’s happened to Ocado Reserved?
- How can I cancel my Smart Pass?
- Why can I only see 3 days highlighted in the slot booking calendar?
- I’m not able to get a delivery in time to use my Low Price Promise voucher. How can I use it in time?
- What is the maximum voucher I can get with the Low Price Promise?
- I’m having trouble viewing available delivery slots on the slot booking calendar
- Why can’t I shop using the Ocado app?