Coronavirus (COVID-19) ▸
These Coronavirus (COVID-19) Frequently Asked Questions (FAQs) were last updated on 23 September 2020.
- When will you release more delivery slots?
- Is my slot safe once I’ve booked it?
- Manage my Smart Pass
- I’m an Ocado customer but I can’t see any slots available to book
- I’ve never shopped with Ocado – can I register now and get a delivery slot?
- How do I get in touch with your Customer Service team?
- Can I still edit my order after I’ve placed it?
- How safe is my Reserved slot? Will you still honour it?
- How can I cancel my Smart Pass?
- Why can I only see 3 days highlighted in the slot booking calendar?
- I’m having trouble viewing available delivery slots on the slot booking calendar
- Why can’t I shop using the Ocado app?
- When will the app be available to all customers again?
- Why can’t Ocado simply scale up and employ more people to cope with your increased demand?
- Can I still reject substitutions?
- Are you still charging for carrier bags?
- Do you plan to take back carrier bags again for recycling?
- Will I be refunded when I return my saved bags?
- How have you amended your standard delivery process to protect your customers and drivers?
- I’m self-isolating. Can you still deliver to me?
- What health and safety measures are being taken by your drivers and warehouse staff to protect your colleagues and customers?
- Will you still be taking my carrier bags back for recycling?
- Could Coronavirus be spread through the products I am buying?
- Could Coronavirus be transmitted through the food I am buying?
- How are you supporting communities such as food banks during this crisis?
- How are you supporting your colleagues during this time of crisis?
- How are you supporting small, British suppliers during this time of crisis?
- Do you have any warehouse or driver jobs available?
- I’m a Smart Pass member but I can’t see any slots available to book