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  1. Ocado
  2. Frequently Asked Questions
  3. Orders ▸

Orders ▸

  • How to edit an Ocado order from our app
  • What happens if something I've ordered has to be substituted?
  • How do I change my delivery date/time?
  • How to edit an Ocado order from your computer
  • If an item in my order is substituted, will the cost of my delivery change?
  • How do I change or edit an order or delivery?
  • About cut-off times
  • Where can I find the details of my order?
  • How do I cancel an order?
  • What is 'Instant Shop'?
  • How do I know if I placed my order correctly?
  • How do I view the items in my trolley?
  • What happens if I don't have time to finish my order?
  • What happens if you substitute an item that's on special offer?
  • Can I tell you I never want substitutions?
  • How do I reject substitutions?
  • Can I reorder a previous shop?
  • Can I place my order over the phone?
  • How can I get a copy of my receipt?
  • Can I print my order?
  • I have ordered items for a special occasion - can you guarantee they'll be delivered with my shop?

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