Orders ▸
- How to edit an Ocado order from our app
- What happens if something I've ordered has to be substituted?
- How do I change my delivery date/time?
- How to edit an Ocado order from your computer
- If an item in my order is substituted, will the cost of my delivery change?
- How do I change or edit an order or delivery?
- About cut-off times
- Where can I find the details of my order?
- How do I cancel an order?
- What is 'Instant Shop'?
- How do I know if I placed my order correctly?
- How do I view the items in my trolley?
- What happens if I don't have time to finish my order?
- What happens if you substitute an item that's on special offer?
- Can I tell you I never want substitutions?
- How do I reject substitutions?
- Can I reorder a previous shop?
- Can I place my order over the phone?
- How can I get a copy of my receipt?
- Can I print my order?
- I have ordered items for a special occasion - can you guarantee they'll be delivered with my shop?