• Why haven’t I got a video?
• Will my video be shared without my permission, and can anyone else access my video?
• As my video was sent through email, how can you ensure that no one else can access my video? What if it was sent to the wrong email?
• How can I find my video?
• Have you breached GDPR to put together this film using my data?
• What is a green delivery slot?
• What is an eco shop purchase / what is the eco shop?
• What are some of the food poverty charities you’ve donated to via You Give We Give?
• How have you planted 100k trees?
• What is the You Give We Give scheme?
• My no. 1 most loved product isn’t the product I purchased the most, why is that?
• Why are you all of a sudden purple? I thought Ocado was green!
• How have you donated £8m to food poverty initiatives this year?
• What exactly happens to the donations once made to You Give We Give?
• Ocado isn’t matching really though. A lot of the time surely you’re just giving away stock that you can’t sell?
• When Ocado donates food, is the value of this at cost price, or retail price?
• When a customer donates cash, does this go to the charities as cash? Or does it buy Ocado products for the charities? Presumably it is buying any products at retail price?
• Were any products not in the video / why was X product not in my video?
• How come my friends / other videos I’ve seen online have different data than mine?
• How are the most loved products calculated?
• How did you determine what a treat item was?