Christmas FAQs ▸
Find out more about our Christmas service.
- When will you let me know I can book a Christmas slot?
- My favourite festive products are out of stock. Will they be back in before Christmas?
- The only slots left were really early, on the 20th Dec. Will my fresh items last until the 25th?
- Why does the delivery cost appear on my confirmation email, when I used a free delivery voucher?
- I'm a Smart Pass customer and I can't book a Christmas slot.
- Why are Christmas delivery prices more expensive?
- I am an Anytime Smart Pass customer. How do I use my free delivery voucher?
- I had early access to slots last year, why have I not been given them this year?
- What is the cut-off time for my order?
- I am a Reserved customer, will my Christmas order be automatically booked?
- I am a Smart Pass customer, will I get access to early slot releases this year?
- Christmas stock
- I can see the Christmas Shop is open, how do I book a slot?